Refund policy
Return & Refund Policy
We stand by the quality of our gear. If something’s not right, we got you. Our return window is 14 days from the day you receive your item.
Returns
To be eligible for a return:
• The item must be unworn, unused, and in its original packaging
• Tags must still be attached
• You’ll need to provide proof of purchase
To start your return, email us at gatezholy@gmail.com. Once approved, we’ll send you a return shipping label and instructions on where to send your package.
Important: Do not send items back without contacting us first. Unapproved returns will not be accepted.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or you received the wrong item, email us immediately at gatezholy@gmail.com with photos so we can make it right.
Items That Can't Be Returned
Some items are final sale and cannot be returned.
These include:
• Sale or discounted items
• Gift cards
• Custom or personalized pieces
• Mystery boxes
• Any item that has been worn, washed, or is not in its original condition
If you’re unsure about your item, contact us before submitting a return request.
Exchanges
Need a different size or style? The best method is to return your original item after approval, then place a new order for what you want.
EU Customers – 14-Day Cooling Off Period
If you are ordering from within the European Union, you have the right to cancel or return your order within 14 days. All return conditions listed above still apply.
Refunds
Once we receive and inspect your return, we will notify you of the refund status. If approved:
• Refunds will be processed back to your original payment method
• It can take up to 10 business days to appear on your account
• If more than 15 business days have passed since your return was approved, email us at gatezholy@gmail.com